Refund & Cancellation Policy

1. Our Service Model

Strategic Reservations Limited is a travel consultancy, not a direct hotel booking platform. When you engage our services:

• We source, negotiate and arrange packages from our global hotel and supplier network
• We charge a transparent service fee agreed in writing before any work begins
• Hotel/supplier payments may be made directly to us or to the supplier, as agreed
• All terms are confirmed in a written agreement signed by both parties before confirmation

2. Service Fee — Refund Terms

Our service fee covers the time, expertise and negotiations performed on your behalf. The following terms apply:

3. Hotel & Supplier Payments — Cancellation Policy

Refunds for hotel and supplier payments are governed by the individual hotel or supplier's cancellation policy, which will be clearly communicated to you in writing before confirmation. Typical industry terms are:

Note: Luxury properties, peak season bookings, all-inclusive resorts and special event dates may have stricter non-refundable terms. These will always be disclosed to you in advance.

4. How to Cancel

To initiate a cancellation, you must notify us in writing:

• Email: cancellations@strategicreservations.com
• Include your full name, booking reference, and reason for cancellation
• Cancellation is effective from the date and time we receive your written notice
• Verbal cancellations are not accepted and will not be processed

5. Refund Processing

• Approved refunds will be processed within 14 working days of confirmation
• Refunds are returned via the original payment method where possible
• Bank transfer refunds may take an additional 3–5 business days to appear
• We are not responsible for delays caused by banks or payment processors

6. Changes to Your Booking

If you wish to amend rather than cancel your booking (change of dates, destination or hotel), we will do our best to accommodate changes at no additional service fee, subject to availability. However:

• Supplier/hotel amendment fees may apply and will be passed on to you
• Rate differences due to date changes will be charged or credited accordingly
• Amendments requested within 14 days of travel may not be possible

7. Cancellation by Us

In the rare event that we must cancel your package (for example, due to supplier insolvency or force majeure events), we will:

• Notify you immediately in writing
• Offer an alternative package of equal or greater value, or
• Provide a full refund of all monies paid to us within 14 working days

8. Force Majeure

We cannot be held liable for cancellations or changes caused by events beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of war or terrorism, government travel restrictions, or airline failures. In such cases, we will work with suppliers to recover as much of your payment as possible, and any recovered amounts will be refunded to you promptly.

9. Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance that covers cancellation for any reason. We can recommend reputable insurers upon request. Strategic Reservations Limited is not a travel insurer and cannot compensate for losses covered by travel insurance.

11. Disputes

If you are dissatisfied with how a refund has been handled, please contact us first at complaints@strategicreservations.com. We aim to resolve all disputes within 14 working days. If unresolved, you may refer your complaint to the relevant ADR (Alternative Dispute Resolution) scheme.

12. Contact

For all cancellation and refund enquiries:
Email: cancellations@strategicreservations.com
Phone: +44 (0) 1234 000000
Form: Contact Us Page